The Future of Public Libraries: Tending the Garden

Tending to existing customers of libraries should be first and foremost. I understand the need to broaden the base of users and to bring in larger numbers of users. However, I think there is an existing constituency that is being neglected. I would rather have fewer, more passionate advocates for the library over more lukewarm users. I also think the existing needs of patrons may be overlooked when the emphasis isn't on their particular needs and enhancing service to them. The "tending the garden" analogy is that it's easier to get great results from an existing garden or flowerbed over planting from seed. Enthusuastic supporters will advocate for the library and can be considered as a the best tool for success. It's also more likely that they will become lifelong supporters, not simply library users while their children are in school (for example).